Terms and Conditions

Terms of Service


If you operate an account, comment on an account, post material to the Website, post links on the Website, or otherwise make (or allow any third party to make) material available by means of the Website (any such material, also known as “Content”), you are entirely responsible for that Content and any harm that may result from it. That is the case regardless of whether the Content in question constitutes text, graphics, an audio file, a video file, or computer software.

The Website is offered subject to your acceptance, without modification, of all of the terms and conditions contained within, along with all other operating rules, policies (including, without limitation, Affluential Privacy Policy) and procedures that may be published from time to time on this Website by us (collectively, the Agreement).

The following terminology applies to these Terms and Conditions:
“Customer”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions.” The “Company”, “Ourselves”, “We” and “Us” refers to our Company, Affluential Pte Ltd, Singapore, and Agility Research & Strategy Pte Ltd (“Supplier”) present the following terms and conditions, which govern your use of the Affluential site (Website), and all content, services and products available at or through the Website, including but not limited to https://affluential.com and http://www.agility-research.com

The “Service” refers to the use of its web site www.affluential.com or http://www.agility-research.com or any of its local sub-websites (collectively, the “Website”). The Service is provided to you in accordance with this Agreement and any other applicable rules and policies set forth on the Website. The Company reserves the right to update and change the Terms and Conditions at any time.

I. Your Account

www.affluential.com and www.agility-research.com (the “Company” or “supplier”) provides the service of research surveys, and analysis of research and surveys. Any surveys received that carry the www.affluential.com or www.agility-research.com logo are hosted using our services. Affluential and its associated companies use a variety of panels, service providers and other suppliers who constitute its “own network”. This network is quality controlled and maintained by the team at Affluential.

If you create an account on the Website, you are responsible for maintaining the security of your account. You are responsible for all activities that occur under the account and any other actions taken in connection with the account. You must take reasonable steps to guard the security of your account. We will not be liable for any acts or omissions resulting from a breach of security, including any damages of any kind incurred as a result of such acts or omissions.

The Company imparts to you a license, granting you access to use the survey-related materials and services included on the www.affluential.com and www.agility-research.com Web site (the “Website”), in accordance with the terms and conditions of this Agreement and contingent upon your payment of the applicable subscription fees to the Company. As this license is exclusively for the use of the purchaser, we expect you not to distribute or hand it on to other users.

II. Account Structure

www.affluential.com currently has a tiered account structure.

  • Free Accounts can be registered free of charge. Free accounts can access basic site features, but do not receive access to all of the extended site features.
  • Paid Accounts are available for term-based fee and receive access to all extended site features.
  • Premium Paid Accounts are available for term-based fee and receive access to all extended site features, at higher limits (for those features that have limits) than those given to paid accounts.
  • All credits purchased for surveys are valid for 12 months from date of purchase and any unused credits are void after this period.

Payments to www.affluential.com, for account services or for any other purpose, are refundable or transferable solely at our discretion.

By using this Service, you agree to this account structure, and to www.affluential.com and www.agility-research.com right to change, modify, or discontinue any type of account or the features available to it at any time.

III. Privacy Policy

Your use of the Website is governed by the Privacy Policy, currently located at https://affluential.com/privacy.

IV. Indemnity

You agree to indemnify and hold harmless Affluential Pte Ltd, Singapore, and Agility Research & Strategy Pte Ltd, its contractors, its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to out of your violation of this Agreement.

V. Termination

Either party, upon written notice to the other party, may terminate this Agreement at any time, for any reason. Additionally, The Company reserves the right to terminate user accounts without notice at their convenience, for behaviour that is in violation of the guidelines as described below, and may forthwith remove from its servers any information associated with such accounts, including all user surveys and web pages. Any violation of these guidelines may result in immediate suspension from our survey site network. The ensuing paragraphs contain a non-exclusive list of conduct that the Company has deemed to be a direct breach, of which you expressly agree not to engage in while using the Company

We may terminate your access to all or any part of the Website at any time, at our sole discretion, if we believe that you have violated this Agreement. You agree that any termination of your access to the Website may involve removing or discarding any content you have provided. We may, at our sole discretion, discontinue providing the Website at any time, with or without notice.

If you wish to terminate this Agreement, you may delete your account and cease using the Website. You agree that, upon deletion of your account, we may, but are not required to, remove any content you have provided, at any time past the deletion of your account.

Paid accounts that are terminated for violations of this Agreement will only be refunded at our discretion, and only if such termination should come under our established criteria for issuing refunds.

All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

VI. License to Reproduce Content

By submitting Content to us for inclusion on the Website, you grant us a world-wide, royalty-free, and non-exclusive license to reproduce, modify, adapt and publish the Content, solely for the purpose of displaying, distributing and promoting the contents of your account, including through downloadable clients and external feeds.

If you delete Content, we will use reasonable efforts to remove it from the Website, but you acknowledge that caching or references to the Content may not be made immediately unavailable.

VII. Account Content

You agree to the following provisions for posting Content to the Website:

  1. We claim no ownership or control over any Content that you post to the Website. You retain any intellectual property rights to the Content you post, in accordance with applicable law. By posting Content, you represent that you have the rights to reproduce that Content (and the right to allow us to serve such Content) without violation of the rights of any third party. You agree that you will bear any liability resulting from the posting of any Content that you do not have the rights to post.
  2. All Content posted to the Website in any way is the responsibility of the owner. Within the confines of international and local law, we will generally not place a restriction on the type or appropriateness of any Content. If Content is deemed illegal by any law having jurisdiction over you, you agree that we may submit any necessary information to the proper authorities.
  3. We do not pre-screen Content. However, you acknowledge that we have the right (but not the obligation), in our sole discretion, to remove or refuse to remove any Content from the service. You also agree that we may, without limitation, take any steps necessary to remove Content from the site search engine or member directory, at our sole discretion.
  4. If any Content you have submitted is reported to us as violating this Agreement, you agree that we may call upon you to change, modify, or remove that Content, within a reasonable amount of time, as defined by us. If you do not follow this directive, we may terminate your account.

VIII. Content Posted on Other Websites

We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which we, any user, or any provider of Content links, or that link to us. We do not have any control over those websites and webpages, and are not responsible for their contents or their use. By linking to an external website or webpage, we do not represent or imply that we endorse such website or webpage. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. We disclaim any responsibility for any harm resulting from your use of external websites and webpages, whether that link is provided by us or by any provider of Content on the Website.

IX. No Resale of Services

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website, use of the Website, or access to the Website.

X. Exposure to Content

You agree that by using the service, you may be exposed to Content you find offensive or objectionable. If such Content is reported to us, it will be our sole discretion as to what action, if any, should be taken.

XI. Member Conduct

You agree that you will not use the Website to:

  1. Upload, post, or otherwise transmit any Content that is harmful, threatening, abusive, hateful, invasive to the privacy and publicity rights of any person, or that violates any applicable local, state, national, or international law, including any regulation having the force of law;
  2. Upload, post, or otherwise transmit any Content that is spam, or contains unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing);
  3. Maliciously impersonate any real person or entity, including but not limited to a staff member or volunteer, or to otherwise misrepresent your affiliation with any person or entity;
  4. Upload, post or otherwise transmit any Content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
  5. Upload; post or otherwise transmit any Content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party;
  6. Interfere with or disrupt the Website or servers or networks connected to the Website, or disobey any requirements, procedures, policies or regulations of networks connected to the Website;
  7. Solicit passwords or personal identifying information for unintended, commercial or unlawful purposes from other users;
  8. Upload; post or otherwise transmit any Content that contains viruses, worms, malware, Trojan horses or other harmful or destructive content;
  9. Allow usage by others in such a way as to violate this Agreement;
  10. Make excessive or otherwise harmful automated use of the Website;
  11. Access any other person’s account, or exceed the scope of the Website that you have signed up for; for example, accessing and using features you don’t have a right to use.

XII. Copyright Infringement

If you believe that material located on the Website violates your copyright, you may notify us. We will respond to all such notices as required by law, including by removing the infringing material or disabling access to the infringing material. As set forth by law, we will, in our sole discretion, terminate or deny access to the Website to users of the site who have repeatedly infringed upon the copyrights or intellectual property rights of others.

XIII. Changes

We reserve the right, at our sole discretion, to modify or replace any part of this Agreement at any time. We will take reasonable steps to notify you of any substantial changes to this Agreement; however, it is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes.

We may also, in the future, offer new services and/or features through the Website (including the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.

XIV. Disclaimer of Warranties

This Website is provided “as is”. www.affluential.com and www.agility-research.com and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither www.affluential.com and www.agility-research.com nor its suppliers and licensors, makes any warranty that the Website will be error free or that access to the Website will be continuous or uninterrupted. You agree that any interruptions to the service will not qualify for reimbursement or compensation. You understand that you download from, or otherwise obtain content or services through, the Website at your own discretion and risk.

No advice or information, whether oral or written, obtained by you in any fashion shall create any warranty not expressly stated in this Agreement.

XV. Limitation of Liability

You expressly understand and agree that in no event will www.affluential.com and www.agility-research.com or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement or substitute products or services; (iii) interruption of use or loss or corruption of data; (iv) any statements or conduct of any third party on the service; or (v) any unauthorized access to or alterations of your Content. We shall have no liability for any failure or delay due to matters beyond our reasonable control.

The foregoing shall not apply to the extent prohibited by applicable law.

XVI. General Information

If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof.

The section titles in this Agreement are for convenience only and have no legal or contractual effect.

XVII. Reporting Violations

Write to us through contact us section of the site to report a violation of this Agreement.

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